FAQs
WHERE CAN I BUY GLOSSY LOUNGE?
Glossy Lounge is sold exclusively at glossylounge.com. Be the first to know about new collections, restocks, and more by signing up for emails here.
DO YOU OFFER PLUS SIZES?
All of our styles are stocked in a full and inclusive size range.
WHEN WILL YOU RESTOCK?
We are working hard to do another restock soon. Please join the waitlist here or navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.
WHAT SIZE SHOULD I BUY?
Check out our size guidelines with every product before placing the order to avoid any inconvenience.
WHERE IS MY ORDER?
Once an order is shipped, you will receive an email and a text message with your tracking information so you can track the package online. Formore, you can reach out of our Customer happiness executive to assist you with your tracking.
For more, you can also emails us at Support@glossylounge.com
MY PACKAGE IS MISSING. CAN YOU HELP?
You can reach out to our Customer happiness executive to assist you with your queries anytime. In case, if your order has been lost in transit or you didn’t received it yet. Simply contact our executive and he will assist you further.
You can also email as at Support@glossylounge.com
WHERE IS MY RETURN?
To ensure our customers are always happy & satisfied with your products and service , we offer easy return option within 10 days from the day of delivery. Please note that we can only accept return if the item is ( unworn, returned with the tags on in the bag they were shipped in, no stains, ripped, etc.)
Once we receive the item, our QC team inspects the product as per the policy and mentioned conditions above. If the product passed the QC we will proceed with the refund request. The refund will be made within 48 hours or more depending on your bank. The refund will be credited within 5-8 working days or more depending on your bank processing TAT.
CAN I EXCHANGE MY ITEM?
You can reach out to our Customer happiness executive to assist you with your queries anytime. Simply share the picture of the product on our Whatsapp along with the details. Our customer service executive will then contact you to explain further.
You can also email as at Support@glossylounge.com
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item.
Simply share the picture of the product on our Whatsapp along with the details. Our customer service executive will then contact you to explain further.
We would be happy to help you with a resolution. Please note, any damaged item outside of a 10 day return window cannot be returned or refunded.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Credit/Debit Card payments at the time of placing the order. With us your card details are always safe and protected using certified leading encryption system. A secure and happy shopping experience is our priority and to ensure such experience, we make sure your details are encrypted and safe with us . Orders completed with credit cards will not be charged with any hidden or additional fees. You can place the order and pay from all around the world.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer standard and express shipping options to most countries. For more information about international shipping, click on the link https://glossylounge.com/pages/shipping-and-returns
CAN I CREATE AN ACCOUNT?
Register for an account and enjoy the following benefits:
• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences
HOW IS GLOSSY LOUNGE PRACTICING SUSTAINABILITY?
At GLOSSY LOUNGE, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
IS YOUR PACKAGING BIODEGRADABLE?
Yes, we’ve removed all plastic and non-recyclable materials from our packaging and replaced them with FSC recycled paper boxes and compostable, eco-friendly bags
PRESS INQUIRIES
For press inquiries please contact press@glossylounge.com